Terms of Use

Using VelaStory

Use VelaStory only where you are permitted to do so under applicable law. You must be at least 18 years old, or the higher minimum age required where you live, to use VelaStory.

You are responsible for keeping your account credentials private and for activity you authorize through your account. Do not share access credentials, impersonate another person, bypass access restrictions, or interfere with the service.

Stories and access

VelaStory offers access to selected episodes and, when available, premium content. Availability may differ by location, platform, subscription status, or licensing arrangements. Watching content does not transfer ownership or grant permission to reproduce, redistribute, resell, or publicly broadcast it, except where applicable law expressly permits.

We may update the catalog and features. We do not guarantee that a particular story or feature will remain available indefinitely. These terms do not limit any mandatory rights you have in relation to a paid service.

Subscriptions and payments

Where purchases are available, coins unlock individual episodes at the cost shown in the app. Weekly coin packs and weekly refill plans automatically renew until cancelled; they add coins and do not grant unlimited access. Eligible customers may receive a paid first-week introductory offer, followed by the regular weekly price. Apple displays the applicable price and billing terms at checkout. One-time coin packs do not renew.

For subscriptions purchased through Apple, billing and refund requests are handled under Apple’s applicable rules. Subscriptions can be managed in your Apple account settings. Deleting the app or signing out does not cancel a subscription.

Purchased coin-pack coins do not expire. Gift coins expire after 24 hours. Weekly refill coins expire at the end of the paid week. Refill daily rewards become available from the following day; the final reward can be claimed and spent within 24 hours after the paid week ends. Coins have no cash value and cannot be transferred or redeemed for cash, except where law requires otherwise. Purchase restoration does not duplicate coins already credited.

The iOS app is licensed under Apple’s Standard End User License Agreement. These service terms supplement that license.

Service availability

We work to keep VelaStory available, but maintenance, network interruptions, and technical faults can interrupt playback or other features. We may restrict access when reasonably necessary to address misuse, security issues, or legal obligations. Any limitation of responsibility applies only to the extent permitted by applicable law and does not exclude mandatory consumer rights.

Your information

Our Privacy Policy explains account data, saved stories, playback history, campaign attribution, and the technical services used to operate VelaStory.

Changes to these terms

We may update these terms as features become available. The date above identifies the latest version. We will provide notice of material changes where required. You may stop using the service if you do not accept revised terms, without affecting rights you already have under applicable law.

Contact

Operator

RL PLAST EMBALAGENS LTDA

Contact email

[email protected]